Frequently Asked Questions

Who Is Moracon Online?

Moracon Online is an E-commerce division of Moracon Air-Conditioning launched to bring YOU a convenient, easy, secure shopping experience specifically catering for residential/ small business applications within the suburbs of Pretoria and neighboring suburbs of Midrand & Johannesburg, within a 30Km radius of Centurion.

Does Moracon Online Deliver Aircon Services Outside Of 30Km Radius From Centurion (Pretoria)?

Yes, we certainly do. If you have a residential/ commercial air-conditioning requirement that is outside of the scope of our online store offering please contact us directly here 

How Do I Determine The Size Of Aircon Required For My Application?

Room size is dependent on the square meterage of the space. You can determine the size of your unit by multiplying the length x width of the room, then multiply this figure by roughly 600 Btu's per m2 (industry norm). For your convenience each system size/ cooling capacity you are able to select on Moracon Online indicates the associated industry norm square meterage of space that can be serviced. 
E.g. A room size of 20m2 (5m across by 4 meters wide) will require a 12000btu size aircon. A room size of 40m2 (10m across by 4m wide) will require a 24000btu size aircon and so on.

What Is The Difference Between An Inverter and Non-Inverter (Fixed Speed) AC Systems?

Inverter technology is becoming a go-to choice for homeowners today because of their better energy efficiency and reduced noise. But how do they work, and how are they different from more traditional, non-inverter air conditioners?
The key difference between an inverter and non-inverter air conditioner is that an inverter air conditioner can regulate the speed of its compressor motor. Once the room is cool, inverter air conditioners lower the speed of the motor to save the energy and refrigerant used to cool the air.
In comparison, non-inverter motors only run at full speed or stop. The motor runs at full speed, but turns off once room temperature drops to the desired level. This repeated on-off process can make unnecessary noise and use more energy.

What Is Included & What Is Excluded In Our Professional Back-To-Back Installation?

General:

By placing an order online it is assumed that you the Buyer have obtained any necessary prior approval or admission, required from any authorizing body for the installation of an AC system/s in the building/ structure as specified on the order.

All back-to-back pricing on new AC units the supply, installation and commissioning thereof in the suburbs of Pretoria and outlying suburbs of Midrand & JHB, within a 30Km radius from Centurion (PTA). If the worksite is beyond this travel radius additional charges will apply.

For applicable AC systems and unless otherwise stipulated, pricing is for a typical “back to back”, “single story” installation where the outdoor unit is within 3 meters from the indoor unit. Wall brackets, refrigerant piping, PVC trunking, conduit, power & command cables etc. are all inclusive. However, where the pipe run, power and command cable between the indoor and outdoor unit is more than 3meters, an additional cost of R225-00 (ex VAT) per meterFor “double/ multi story” installations there are also additional costs. These factors will be confirmed telephonically by our concierge team with you, when scheduling delivery date and time. 

All pricing quoted excludes any building, plumbing, painting and electrical work except connections to existing power outlets within 1m of the unit.

Whilst we shall endeavor to deliver promptly or within reasonable time, Moracon Air-Conditioning will not be liable for any loss of profit or any damages directly or indirectly caused, consequential or otherwise, sustained by the Buyer as a result of non-delivery due to any cause whatsoever.

Electrical:

All AC Units require an “isolator switch" installed ± 1m (in view) from the outside/ condensing unit. An all-weather box and isolator switch can be supplied & installed by Moracon at an additional cost and is thus not inclusive. This is specific to AC units connecting to existing wall mounted power outlets – applicable only to AC units smaller than/ equal to 12 000 Btu’s/ 3.5 Kw.

For AC systems of 18 000 Btu’s/ 5.2Kw and up the power supply needs to be run directly from a DB board on a separate circuit breaker. This work is to be done by a qualified electrician prior to/ after the installation of the AC system and should include the outdoor isolator switch! This electrical work is for you the customer and the cost thereof is not inclusive. 

How Does Delivery Work?

Moracon Online only delivers its product & Installation service to suburbs of Pretoria and outlying suburbs of Midrand & Johannesburg if within a 30Km radius of Centurion (Pretoria). Standard delivery takes between 1-4 working days dependent on the area you live in, between 8:00am-5:00pm. Scheduling will be firmed with you by our Sales & Service Coordinator within 1 working day of you placing an order.